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Monday 12 Aug 2019

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Why our clients love McArthur Community Care

With over 70 years of combined experience, each and every McArthur Community Care consultant, no matter what state they are in have shared one common interest: their clients. 

This is what has helped our clients make their decision to enlist our team to help them achieve their best quality of life possible. Interested in learning a bit more about how McArthur Community Care has helped others? Read on to find out!

Mick Smith, SA

What was it like before you began receiving care from McArthur Community Care?

Mick: Generally, I find all the industry to be the same, but the other agency I was considering was a  bit misleading.

How did you make the decision to use McArthur Community Care?

Mick: I had already known Andrea and found her to be a very caring and sincere person.

How did McArthur Community Care differ from other providers? 

Mick: McArthur Community Care always has a carer on standby for me. They are always willing to do their very best no matter whether they have just arrived to begin care or are on their way out.

Please describe what type of care you require from McArthur Community Care? How long have you been receiving care from a McArthur Community Care carer?

Mick: I require 24-hour care, 7 days a week. I have been receiving care from McArthur Community Care for nine years.

How has McArthur Community Care exceeded your expectations?

Mick: I have been able to have the same carers for the past nine years. 

Any amazing goals planned for the future with your McArthur Care team?

Mick: I would love to get my driver’s licence and purchase my dream car (a Mustang).

What five words would you use to describe the care you have received from McArthur Community Care? 

Mick: Caring, Amazing, Warm Hearted, Friendly

What would you tell someone who’s considering care from McArthur Community Care?

Mick: I would recommend McArthur Community Care to anyone because they have such caring carers.

Mia Vanhala and Eeli Jantti, NSW

How did McArthur Community Care differ from other providers?

Mia: It has been easy, professional and a very reliable service, even though support workers and managers were thrown in the deep end from day dot.

How has McArthur Community Care exceeded your expectations?

Mia: My support workers have gone above and beyond for Eeli and my family, I felt a sense of being heard, understood and cared about which differs very much from other service providers, and we've tried quite a few.

The support workers have been absolutely amazing with Eeli in his time of need which has eased my load tremendously. Even though the support workers are young they are extremely knowledgeable and you can tell when the work they are doing, they are doing so from the heart, as is their Manager Damian, he has helped me as a carer and been focused on progression which includes our whole family which is much appreciated.

Thank you isn't a strong enough word.

Chris and Deidre Byrne, SA

What was it like before you began receiving care from McArthur Community Care?

Chris and Deidre: It was pretty average care I was receiving from another company which sometimes had a few bleeps.

How did you make the decision to use McArthur Community Care?

Chris and Deidre: My previous care company closed down so I got in touch with McArthur Community Care. Andrea Leniger-Sherratt came out to our home. I told Andrea what service I needed, she told me they could supply what I wanted so I decided to give them a go.

How did McArthur Community Care differ from other providers?

Chris and Deidre: I have only had one other care company, but with McArthur Community Care they could give me what I want and they were reliable.

Please describe what type of care you require from McArthur Community Care? How long have you been receiving care from a McArthur Community Care carer?

Chris and Deidre: The type of care I require from McArthur Community Care are help with daily activities, showering, shaving, toileting and dressing.

How has McArthur Community Care exceeded your expectations?

Chris and Deidre: They have and still do help me achieve to get out of bed and not be stuck in it all day.

What words would you use to describe the care you have received from McArthur Community Care?

Chris and Deidre: Caring, Amazing, Warm-hearted, Friendly, Reliable, Supportive, Compassionate, Caring and Exemplary.

What would you tell someone who’s considering care from McArthur Community Care?

Chris and Deidre:I have recommended someone to McArthur Community Care and told them to go for it.

Katrina Lister, SA

What was it like before you begun receiving care from McArthur Community Care?

Katrina: Challenging. It is more than 30 years since Ron was diagnosed as having MS. Over time his decreased mobility, increasingly frequent medical appointments and numerous hospital stays seriously impacted on our quality of life and our business.

How did you make the decision to use McArthur Community Care?

Katrina:  DisabilitySA awarded the contract to McArthur and it is working well.

How did McArthur Community Care differ from other care providers?

Katrina:  Having experienced self-funded community care from another provider some years ago, we’ve been very impressed by McArthur Community Care. The Admin team is well organised, efficient and responsive and the support workers are well trained, attentive to Ron’s needs and very willing to undertake household chores that would normally fall to me.

Please describe the type of care you require from McArthur Community Care?

Katrina:  Support Workers are with Ron from 8am to 6pm Monday to Friday (except Public Holidays), enabling me to continue to run our business.

Please tell me about some of the great things McArthur Community Care has helped you to achieve.

Katrina: Ron is able to enjoy retirement in the comfort of our home while I am able to give our business the attention it requires.

How did it make you feel being able to achieve this?

Katrina: Awesome.

How has McArthur Community Care exceeded your expectations during your time with us?

Katrina:  McArthur Community Care responds quickly to any concerns or problems, and members of the team provide valuable advice and support for navigating government programs.

What five words would you use to describe the care you have received from McArthur Community Care.

Katrina: Thoughtful. Caring. Reliable. Courteous. Flexible.

What would you tell someone who’s considering care from McArthur Community Care?

Katrina: McArthur Community Care is a good choice.

Derek, SA

What was it like before you began receiving care from McArthur Community Care?

Derek: It was frustrating getting the right Carers, for my wife's special needs.

How did you make the decision to use McArthur Community Care?

Derek: It was easy, the care provider we were with, could not find covers and we were let down many times. McArthur was recommended to me.

How did McArthur Community Care differ from other providers?

Derek: They were able to employ carers that really CARED, and were able to match the client with the right carer for the job.

Please describe what type of care you require from McArthur Community Care? How long have you been receiving care from a McArthur Community Care carer?

Derek: The care provided, was Personal care, with showering, dressing, special exercises, medications, breakfast, transfers by hoist into a wheelchair in the morning, helping with lunch, dinner, and putting to bed at night, with passive care overnight.

How has McArthur Community Care exceeded your expectations?

Derek: They helped me to get extra funding for my wife, with the supply of equipment, they have supplied the most wonderful team of carers anyone could wish for.

Please tell me about some of the great things McArthur Community Care has helped you to achieve.

Derek: It made me feel that I could provide for my wife, to keep her at home with me, as her 24/7 per day carer, McArthur's Care has made my life more bearable and easier, they gave me a good nights sleep, which helped me to carry on.

Name a time McArthur went above and beyond for you:

Derek: When I was taken into emergency in hospital one night, McArthur were wonderful. They provided a carer's at a moments notice, to care for my wife overnight and the next day, until I returned home. I thought that this was a wonderful effort on their part and they should be congratulated for it.

What two words would you use to describe the care you have received from McArthur Community Care.

Derek: In two words, the care we have received from McArthur Community Care has been ABSOLUTELY WONDERFUL.

What would you tell someone who’s considering care from McArthur Community Care?

Derek: I would tell them that McArthur community care would provide the most attention in caring for them, by supplying happy friendly carers, who were most diligent in their efforts to please you, and you would be a fool not to use them. A big WELL DONE.

Interested in finding out how McArthur Community Care can help enhance your day-to-day care needs? Simply enter your details here and a care consultant will be in touch.